Create your first backup

Use the owner account to create a backup and check that it completed.

Who this is forThe team owner. Backup actions are not available to ordinary admins.

Before you start

Backups include personal folders and chats as well as team files. Restrict access to the server and backup storage.
Check that there is enough disk space for a backup.

Step by step

Open the backup list
Open Admin → System and find Backups. The list includes automatic daily backups.
Start a manual backup
Select Back up now and wait for it to finish. Manual backups include both the database and team files.
Confirm completion
Look for Backup created. and the latest Manual entry. A backup marked Incremental includes only changed team files. The server normally makes a Full backup at least every seven days; it can make one sooner if the backup chain needs rebuilding. Record the completion time in your company’s operations notes.

If you get stuck

The backup button is missing

Check that you are signed in as the owner. Admins can view storage, but only the owner can back up or restore the system.

You only need to restore one file

Use the file’s Version history or Trash. Restore in System restores the database, including chats, settings and accounts, and restarts the server. It leaves team files as they are.

The backup fails

Check available storage and whether another maintenance job is running. On Trina hosting, send your contact the time and error message.

Product 0.2.2 · Checked October 28, 2026

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