Effective date: 2026-10-28
Provider: Trina Inc. (주식회사 트리나), Republic of Korea · contact@trina.app
Trina AX itself is free, open-source software. This policy covers what you pay us for: Trina AX hosting (“Hosting” or the “Service”, sold as monthly plans) and custom services under a written quote. Online orders are processed by our reseller and Merchant of Record, Polar Software, Inc. or Creem (operated by Armitage Labs OÜ), as shown at checkout.
1. How billing works
- Price: the plan price shown on https://ax.trina.app and at checkout, in US dollars, plus applicable tax.
- Renewal: Hosting is billed monthly, in advance. Your subscription renews automatically every month, and you are charged each month until you cancel.
- Cancel any time: from the customer billing portal linked in your receipt email, or by email to contact@trina.app. Cancellation takes effect at the end of the month you have paid for. The Service runs until then, and you are not charged again.
- Price changes: we email you at least 30 days before a new price applies to your renewal.
- After the Service ends: your server is stopped and your data is kept for 30 days so you can ask for an export. Then it is deleted (see §10 of our Terms of Service).
2. 14-day refund on your first payment
- If you are not satisfied, ask within 14 days of your first payment and we refund that payment in full.
- Later monthly renewals are not refunded. You can still cancel at any time, and the Service runs until the end of the month you have paid for.
3. Plan changes
- Upgrades are prorated by the reseller at checkout.
- Downgrades take effect from the next billing period. The current month is not refunded.
- If you need more people than your plan allows, you move to a higher plan.
4. When we always refund
- Duplicate charges and billing errors are always refunded.
- If we cannot provide the Service for reasons on our side, or we end it without a breach by you, we refund the prepaid fees for the period we did not serve, pro-rata. This applies regardless of the 14-day window.
5. Custom services under a quote
- Cancel before work starts: full refund.
- Cancel after work has started: we refund the part of the quoted work not yet performed.
- After the work is handed over, the fee is not refundable. But if something we delivered does not work as agreed, tell us within 30 days and we will fix it at no charge, or refund the affected part if we cannot.
6. How to request a refund
- Online orders (paid through Polar or Creem): request it from the reseller’s customer portal or the link in your receipt email, or email contact@trina.app with your order number and we will process it with the reseller. Refunds go back to the original payment method. Banks usually take 5–10 business days to show it.
- Customers contracted directly by quote: email contact@trina.app. We refund to your bank account (or cancel the card payment) within 7 business days of approval and issue an amended electronic tax invoice (수정세금계산서) where one was issued.
7. Your statutory rights
Nothing in this policy limits rights you have under the consumer law that applies to you. Our services are meant for businesses, but if consumer law gives you a stronger right, that right applies. For example, where it applies, consumers in the EU have a 14-day right of withdrawal.
Contact
Trina Inc. · contact@trina.app · +82 70-8064-3349